Contact

OOS Hotline (for general questions)
+49 (0)211 4560-400
onlinesupport@messe-duesseldorf.de

Only for traders

A

 

What is the Activity Board on the event website?

It tells you, for instance, which details are complete in your exhibitor’s profile and which details still need to be added. It also tells you which of your customers have accepted your invitation. Your voucher statistics shows you who has redeemed their ticket vouchers and who actually came to the event at the trade fair. This is where you can give trade fair visitors detailed information about your company, products and activities. The more detailed your exhibitor’s profile, the more information a potential customer can obtain prior to attending.
 
 

What do I need to do when my address or other details have changed?

Send your change request to: onlinesupport@messe-duesseldorf.de
To help us change your exhibitor’s details in the right places, please let us know where exactly a change should be made:
 
1. Company details from your registration
2. Exhibitors’ database of the event website / catalogue entry
3. Correction of the billing address specified in the registration
 
 
 

When I use the filter “Available for purchase”, why does the system not list all the products/services?

Click here for the answer: Why can’t I order everything?

 

 


 

C

 

Can I cancel a service?

If a product has been ordered from one of our service partners, you can present a cancellation request directly in the OOS. The relevant service partner will then check your request and notify you accordingly.
Products and services from Messe Düsseldorf can no longer be cancelled, with the exception of parking permits. To cancel parking permits, you can send your request to the relevant department, via the OOS.
 
 

Where do I find the checklist / schedule, showing the relevant order deadlines?

This checklist is now called a schedule. You will find the schedule in the top left-hand corner of the shop page.
 

The schedule specifies all products and services with their order deadlines. It can be printed out if you like.
 
 

What’s the procedure for registering co-exhibitors / group stand exhibitors?

Primary exhibitors and group stand organisers are welcome to invite co-exhibitors or group stand members via our Easy Administration Tool (EAT). Once they have received their invitation, they can easily register via our online registration facilities.
 
You will find the link to the EAT in the Stand Management section, under “My Account”.
 
If you are a co-exhibitor or a group stand member and if you have the same primary exhibitor or group stand organiser as you did at the last event, then you can register with the same access details again on this occasion, using our online registration procedure.
 
 

Where on the event website can I edit my company profile / my product details?

Information on this point can be found on the Dashboard
 

 

 


 

D

 

What is the Dashboard on the event website?

The Dashboard tells you your personal settings and allows you to edit them, e.g. your exhibitor’s details, your personal advertising media, any admission ticket vouchers that have been collected, and also the trade fair logo with the relevant hall and stand numbers, etc.
 
Go to the homepage of the event (button top left, “To the trade fair site”). As soon as admission has been granted, you will find the Dashboard in the “Exhibitor” section.
 
This is where you can invite visitors to your stand, and you can also manage your customer appointments.
The trade fair website allows you to go back to the OOS at any time.
 

 

 


 

G

 

What’s the procedure for registering co-exhibitors / group stand members?

Primary exhibitors and group stand organisers are welcome to invite co-exhibitors or group stand members via our Easy Administration Tool (EAT). Once they have received their invitation, they can easily register via our online registration facilities.
 
You will find the link to the EAT in the Stand Management section, under “My Account”.
 
If you are a co-exhibitor or a group stand member and if you have the same primary exhibitor or group stand organiser as you did at the last event, then you can register with the same access details again on this occasion, using our online registration procedure.

 

 


 

I

 

How can I enter a different invoice address me for the stand rental / advance payment / my orders?

You can request a different billing address at the end of the order process in the comment field without obligation.
 

 

 


 

L

 

When does a late booking surcharge become payable?

Prices and charges are subject to a late booking surcharge if the order of the relevant technical service is received 21 calendar days or later before the assembly period. This surcharge also becomes payable if submitted documents are incomplete and clarification is required for the relevant technical services, so that we are unable to prepare appropriately and take the required measures.
 
 

Where do I find a list of all orders relating to my trade fair stand?

Log into the OOS (exhibitors’ shop) and go to “My Account”. Go to Stand Management, Order Summary, for a complete list of all services ordered for your stand up to now.
 
 

How do I log into / register in the OOS?

You need to register and log in with your personal email address and password.

 

 


 

M

 

 

Do I need to register music / musical performances at my exhibition stand?

In order to give musical presentations or hold musical performances or video transmissions, you need to register your intention with GEMA (the German Society for Musical Performance and Mechanical Reproduction Rights).
 
GEMA Gesellschaft für musikalische
Aufführungs- und mechanische
Vervielfältigungsrechte
Postfach 30 12 40, 10722 Berlin, Germany
Bayreuther Strasse 37, 10787 Berlin, Germany
Phone: +49(0)30 21245-00
Fax: +49(0)30 21245-950
Email: gema@gema.de
www.gema.de

 


 

O

 

Why can’t I order everything?

Orders can generally only be placed if there is a valid registered stand order. If your stand order is not (yet) valid, you cannot place orders within the OOS.
 
If you form part of a group stand, it may be that you only have limited ordering rights due to an existing agreement with your group stand organiser.
 
Other possible reasons:
  • The order deadline has expired.
  • The product or service has sold out.
 
The stand order has been blocked for some reason.
 
 

How do I find out whether my order has been successful, i.e. my order status?

Go to the relevant item in the order summary where you will see the current status of the service, e.g. “Order is being processed” or “Order has been confirmed”.
 
 

Can I still order products or services after the expiry of the order deadline?

If the order deadline has expired, you need to find out directly from the relevant department or the Messe Düsseldorf service partner whether orders are still accepted.

 

 


 

P

 

 

How do I cancel product categories?

Product categories (i.e. advertising in trade fair media) must be cancelled up to 14 days after being ordered and no later than the editorial closing date. To cancel, go to your product category listing page and click on the products you ordered in conjunction with the selected product category:

 

 


 

R

 

How do I log into the OOS / register in the OOS?

You need to register and log in with your personal email address and password.

 

 


 

S

 

Where do I find the checklist / schedule, showing the relevant order deadlines?

This checklist is now called a schedule. You will find the schedule in the top left-hand corner of the shop page.
 


The schedule specifies all products and services with their order deadlines. It can be printed out if you like.
 
 

 

 


 

U

 
 

Can I invite further users under my stand order?

Yes, you can. Go to Stand Management, “My Account” and then User Management.